Terms of Service

Terms of Service

Terms of Service

Last updated: August 25, 2026

1. Introduction and Operating Entity

Welcome to The Hydration Atelier, accessible at hydrationatelier.shop. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms.

The Hydration Atelier is an independent specialist retailer offering a curated selection of drinkware and hydration essentials. Our store is operated by Cedarview Retail Operations LLC, a Denver-based e-commerce operations company with its principal address at 4217 Cedarview Court, Denver, CO 80238, United States. Cedarview Retail Operations LLC is the legal operating entity behind The Hydration Atelier and is responsible for all commercial transactions, customer service, and administrative functions on this site.

Please note that The Hydration Atelier is an independent multi-brand specialist store. We are not an official storefront for, nor are we affiliated with, Corkcicle, KeepCup, JoyJolt, Schott Zwiesel, or any other brand we carry. All brand names and trademarks are property of their respective owners and are used for identification purposes only.

2. Eligibility and Accounts

To place an order on our site, you must be at least 18 years of age or have the permission of a parent or guardian. By placing an order, you represent that the information you provide is accurate, complete, and current. You agree to maintain the confidentiality of any account credentials and to notify us promptly of any unauthorized use.

We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be fraudulent, contain incorrect pricing, or violate these Terms.

3. Catalog Information and Product Availability

We strive to ensure that all product descriptions, images, specifications, and pricing on our site are accurate and current. However, we do not warrant that product descriptions or other content on this site are error-free, complete, or current. If a product is listed at an incorrect price or with incorrect information, we reserve the right to refuse or cancel any orders placed for that product.

All products are subject to availability. We may limit quantities of any product or discontinue a product at any time without notice.

4. Pricing and Promotions

All prices are listed in US Dollars (USD). Prices for the same type of product may vary by brand due to differences in production costs, material quality, and market positioning. Temporary discounts may apply to specific items or during promotional campaigns.

We operate on a direct-to-consumer model with no brick-and-mortar overhead. By purchasing in volume from authorized distributors and managing inventory efficiently, we are able to offer fair everyday prices and periodic promotions funded by our operational savings. These savings are passed through to customers without compromising product authenticity or quality — our sourcing and inspection processes remain strict, and every product is genuine and in perfect condition.

Coupon: HYDRATE10

From time to time, we offer promotional codes. Currently, the code HYDRATE10 provides 10% off eligible items at checkout. Coupon eligibility follows the rules displayed at checkout, and the discount applies only to eligible orders. We reserve the right to modify or discontinue any promotion at any time without prior notice.

5. Orders and Payment

When you place an order, you agree to pay the full amount specified at checkout, including applicable shipping fees and taxes. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• PayPal

Payment is processed at the time of purchase. By providing payment information, you represent that you are authorized to use the payment method. We reserve the right to verify and validate payment information before processing your order. All transactions are secure and processed in accordance with applicable data protection laws.

6. Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: $8.00 per order
• Free Shipping: On all orders over $45.00

Orders are typically processed and dispatched within 1–2 business days of confirmation. Delivery times may vary based on your location. While we make every effort to meet estimated delivery dates, we are not liable for delays caused by carriers, customs, or events beyond our reasonable control. Title and risk of loss pass to you upon delivery to the carrier.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, we accept returns within 30 days of delivery. To initiate a return, please contact our customer support team at support@hydrationatelier.shop with your order number and reason for return.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a reasonable time. Return shipping costs may apply unless the return is due to an error on our part or a defective product.

8. Warranty

Warranty coverage for products purchased from The Hydration Atelier follows the product information provided by the manufacturer and any applicable support guidance. If you believe a product is defective or covered by a manufacturer's warranty, please contact us at support@hydrationatelier.shop with your order number and a description of the issue, and we will assist you with the appropriate claim process.

9. Authenticity and Quality Commitment

We stand behind the authenticity of every product we sell. We source exclusively from authorized distributors and approved channel partners, and we require all suppliers to provide traceable invoices and maintain brand quality standards. We do not use auction sites, liquidators, or unauthorized importers.

Before dispatch, our fulfillment team performs a final check on each order, inspecting for external damage, tampering, or defects. We also spot-check random units for functionality and presentation. Every product listing is reviewed by our catalog team, who cross-reference the brand's own site, spec sheets, and physical samples when available to verify title, description, images, capacity, dimensions, and materials.

When your order arrives, we recommend that you inspect the packaging and product, checking for the brand's official labeling, serial or SKU numbers, and any included documentation. If you have any doubts, our support team can guide you through this process.

Authenticity Claims

If you believe a product you purchased is not genuine, please contact us with the following information:

• Order number or proof of purchase from The Hydration Atelier
• Clear photos of the product, including close-ups of logos, seams, and any serial numbers
• A description of why you believe it may be inauthentic
• Delivery date and any relevant context

Our quality assurance team will acknowledge your claim within 1 business day. We will compare the product details against the brand's authentication criteria and may consult the brand representative. We provide status updates and a final determination within 3–5 business days. If the claim is valid, we immediately initiate a refund or replacement and log the case for internal review. We also review our sourcing chain to prevent recurrence.

In the rare event of an authenticity issue, we take full responsibility and will provide a complete refund, return shipping, and a sincere apology. Our goal is a complete resolution within 3–5 business days, with clear communication throughout.

10. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of The Hydration Atelier or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent. All brand names, product names, and trademarks are the property of their respective owners.

11. Acceptable Use

You agree to use this site only for lawful purposes. You may not:

• Use the site in any way that violates applicable laws or regulations.
• Attempt to interfere with the proper functioning of the site, including introducing malware or engaging in denial-of-service attacks.
• Misrepresent your identity or provide false information.
• Use automated systems or software to extract data from the site without our permission.

12. Service Availability and Modifications

We reserve the right to modify, suspend, or discontinue any part of this site at any time without notice. We do not guarantee that the site will be available without interruption or error. We may also update these Terms from time to time; the "Last updated" date at the top of this page indicates the most recent revision. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

13. Disclaimers and Limitation of Liability

This site and all products and services offered through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the site will meet your requirements or that its operation will be uninterrupted or error-free.

To the fullest extent permitted by law, The Hydration Atelier and Cedarview Retail Operations LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the site; (b) any products purchased through the site; or (c) any other matter relating to the site or these Terms. Our total liability to you for any claim arising out of or relating to these Terms or your purchase of products shall not exceed the amount you paid for the products in question.

Some jurisdictions do not allow certain limitations of liability, so the above limitations may not apply to you.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado. You irrevocably consent to the jurisdiction of such courts.

15. Customer Support and Contact Information

Our customer support team is available to assist you with any questions, concerns, or issues. Please note our service hours:

• Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT)
• Response Time: Within 24 hours during business days

Emails received outside business hours are queued and addressed on the next business day. For urgent issues, reply to your order confirmation email with "URGENT" in the subject line so we can prioritize it.

For general inquiries, orders, returns, or product questions, contact us at:

Email: support@hydrationatelier.shop

If your concern is not resolved within 48 hours, it will be escalated to our senior support supervisor.

Privacy and Legal Requests

For privacy-related requests — including data access, deletion, or correction — or for legal notices and compliance inquiries, contact our legal department:

Email: legal@hydrationatelier.shop

Legal requests are reviewed against applicable privacy laws and internal policies. Identity will be verified to protect personal data, and a substantive response or action will be provided within 48 hours during business days. Legal requests may be escalated to external legal counsel if necessary.

Postal Address

The Hydration Atelier
c/o Cedarview Retail Operations LLC
4217 Cedarview Court
Denver, CO 80238
United States

16. Changes to These Terms

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on this page. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.

Thank you for shopping with The Hydration Atelier. We are committed to providing you with clear support before and after your order.