Privacy Policy

Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how The Hydration Atelier ("we," "our," or "us") collects, uses, and protects your personal information when you visit or make a purchase from hydrationatelier.shop (the "Site").

Who We Are

The Hydration Atelier is an independent specialist retailer offering a curated selection of drinkware and hydration essentials. We operate through Cedarview Retail Operations LLC, a Denver-based e-commerce operations company that manages independent online retail brands. Cedarview Retail Operations LLC is the legal operating entity behind The Hydration Atelier and is responsible for all commercial transactions, customer service, and administrative functions on this Site.

Our store is an independent multi-brand specialist. We are not the official Corkcicle, KeepCup, JoyJolt, or Schott Zwiesel storefront, and we do not claim to be an official storefront for any of these brands. Instead, we offer a specialist retail experience for comparing products from these brands side by side.

Contact Information

For general questions about your order, products, or store policies, our customer support team is available by email:

• Email: support@hydrationatelier.shop
• Operating hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT)

Emails received outside these hours are queued and addressed on the next business day. For urgent issues, reply to your order confirmation email with "URGENT" in the subject line so we can prioritize it. Our support team aims to respond within 24 hours during business days.

For privacy-related requests or legal inquiries, please contact our dedicated legal and privacy department:

• Legal & Privacy Department Email: legal@hydrationatelier.shop
• Response time: Within 48 hours during business days

Information We Collect

Information You Provide to Us

When you interact with our Site, you may provide us with personal information directly. This includes:

• Order information: When you place an order, we collect your name, billing address, shipping address, email address, phone number, and payment details necessary to process your purchase.
• Account information: If you create an account, we may collect your username, password, and profile preferences.
• Support communications: When you contact our customer support team, we collect your name, email address, and any information you choose to share about your inquiry or issue.
• Correspondence: Any communications you exchange with us, including emails and responses to our outreach.

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• Device information: Your IP address, web browser type, operating system, and device identifiers.
• Usage data: Pages you visit, time spent on pages, links clicked, referring URLs, and other browsing behavior on our Site.
• Log data: Server logs that record information about your visit, including timestamps and your interactions with our Site.

Transaction and Support Records

We maintain records of your transactions with us, including purchase history, order status, return requests, and any warranty or support inquiries you submit. If you contact us with questions about your order, we keep a record of that communication and our response.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders: We use your information to confirm orders, process payments, arrange shipping and delivery, and send order confirmations and updates.
• To provide customer support: We use your information to respond to your inquiries, resolve issues, process returns within our 30-day return window, and assist with warranty-related questions.
• To communicate about your order: We send transactional emails about order status, shipping confirmations, and delivery updates.
• To manage promotions: If you use a promotional code such as HYDRATE10 for 10% off eligible items, we use your information to validate and apply the offer in accordance with checkout rules.
• To improve our Site and services: We analyze usage data to understand customer preferences and enhance our store experience, service promise, and product selection.
• To maintain security and prevent fraud: We use information to detect and prevent unauthorized transactions, fraudulent activity, and other illegal actions.
• To comply with legal obligations: We may process your information as needed to comply with applicable laws, regulations, or legal requests. The legal and privacy department at legal@hydrationatelier.shop handles compliance-related matters.
• To administer our business: Cedarview Retail Operations LLC uses customer information to oversee day-to-day store operations and fulfillment, manage authorized sourcing and inventory, maintain financial accounts, and ensure compliance with applicable laws.

Sharing of Information with Service Providers

We share your personal information with trusted service providers who assist us in operating our business. These providers are authorized to use your information only as necessary to perform services on our behalf. Categories of service providers include:

• Payment processors: We accept credit cards and PayPal. Our payment processors handle your payment details securely. We do not store full payment card numbers on our servers.
• Shipping and fulfillment providers: We share your name, shipping address, and order details with carriers to deliver your purchases.
• IT and hosting providers: We rely on service providers for website hosting, data storage, and security infrastructure.
• Analytics providers: We may use analytics tools to understand how customers use our Site and to improve our services.
• Customer support platforms: We use tools to manage and track customer support inquiries.

Payment Processing

We accept credit card and PayPal payments for orders placed on our Site. When you make a purchase, your payment information is collected and processed directly by our payment service providers. We do not store your complete payment card details. Our payment processors follow industry-standard security protocols to safeguard your financial information.

By placing an order on our Site, you agree to the payment terms and conditions presented at checkout.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and to help us understand how visitors use our Site. These technologies may include:

• Strictly necessary cookies: These are required for the Site to function properly, such as remembering items in your shopping cart and maintaining your session.
• Functionality cookies: These remember your preferences and settings to improve your experience.
• Analytics cookies: These help us understand how customers navigate our Site, which pages are most popular, and how we can improve our services.
• Advertising cookies: We may use these to show relevant product recommendations and measure the effectiveness of our marketing efforts.

You can control cookies through your browser settings. Most web browsers allow you to block or delete cookies. However, if you disable certain cookies, some features of our Site may not function as intended.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include encryption of data in transit, restricted access to personal information on a need-to-know basis, and regular review of our security procedures. Cedarview Retail Operations LLC maintains financial accounts and payment processing systems in compliance with applicable industry standards.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, this means:

• Order records: Retained for the duration of our business relationship with you and for the applicable period required by tax and accounting laws.
• Support correspondence: Retained until the matter is resolved and for a reasonable follow-up period afterward.
• Usage analytics: Retained in aggregate or de-identified form for analytical purposes.
• Legal records: Retained as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will delete or anonymize it in accordance with our data retention policies.

Your Choices and Rights

You have choices regarding the personal information you share with us. Depending on your location and applicable law, you may have the right to:

• Access your data: Request a copy of the personal information we hold about you.
• Correct your data: Ask us to update or correct inaccurate or incomplete information.
• Delete your data: Request that we delete your personal information, subject to certain legal exceptions.
• Restrict or object to processing: Ask us to limit how we use your information in certain circumstances.
• Data portability: Request that we provide your data in a structured, machine-readable format, where applicable.
• Withdraw consent: Where we rely on consent to process your data, you may withdraw that consent at any time.
• Opt out of marketing communications: You can unsubscribe from promotional emails at any time by following the unsubscribe instructions in those emails or by contacting our support team.

To exercise any of these rights, please contact our legal and privacy department at legal@hydrationatelier.shop. When submitting a request, please include the subject of the request, any relevant reference numbers (such as an order number, if applicable), and your preferred contact method for follow-up. We may need to verify your identity before processing your request to protect your personal data.

Our legal and privacy team will review your request against applicable privacy laws and internal policies, verify your identity, and provide a substantive response or take action as required (for example, deleting your data). We aim to respond within 48 hours during business days. If necessary, legal requests are escalated to our external legal counsel.

Minors

Our Site is intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from minors under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us at legal@hydrationatelier.shop so we can take appropriate action.

Third-Party Links

Our Site may contain links to external websites or resources that are not operated by us. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party website you visit.

Brand-Specific Note

The Hydration Atelier is an independent retailer and is not the official storefront for Corkcicle, KeepCup, JoyJolt, or Schott Zwiesel. While we carry products from these brands, we operate independently and under our own privacy and business practices described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the "Last updated" date at the top of this policy. For significant changes, we may provide additional notice on our Site or by email where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact for Privacy and Legal Matters

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact us about a data protection matter, please reach out to our dedicated legal and privacy department:

• Email: legal@hydrationatelier.shop
• Response time: Within 48 hours during business days
• Business hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT)

Our legal and privacy department handles privacy requests, including data access, deletion, and correction; addresses legal notices and requests from authorities; responds to compliance inquiries related to data protection; and supports customers with concerns about the handling of their personal information.

Our customer support team is also available for general questions about orders, products, and store policies at support@hydrationatelier.shop. If a concern is not resolved within 48 hours, it is escalated to our senior support supervisor.

You may also write to us at:

The Hydration Atelier
Cedarview Retail Operations LLC
4217 Cedarview Court
Denver, CO 80238
United States