Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 25, 2026

Shipping Rates and Delivery Timing

At The Hydration Atelier, we offer straightforward shipping options for all orders placed through hydrationatelier.shop. We provide:

• Free standard shipping on all orders over $45.00.
• Standard shipping at a flat rate of $8.00 for orders below the free shipping threshold.

All orders are processed and shipped from our Denver, Colorado facility. We aim to get your curated drinkware and hydration essentials to you as quickly as possible while ensuring careful handling of every package.

Order Processing and Confirmation

Once you place your order on our site, you will receive an order confirmation email acknowledging that we have received your purchase. Your order will then be processed and prepared for shipment. We recommend reviewing your order confirmation carefully and verifying that your shipping address is correct, as we are unable to redirect packages once they have been dispatched.

If you notice any discrepancy in your shipping address or any other detail in your order confirmation, please contact our support team immediately so we can make corrections before your order leaves our facility.

Tracking Your Order

As soon as your order is shipped, we will send you a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can use this tracking information to follow your order from our Denver warehouse to your doorstep. Please allow up to 24 hours after receiving your shipping confirmation for the carrier to update tracking information with the first scan.

Split Shipments

Occasionally, orders containing multiple items may be split into several shipments. This can happen when products are held in different fulfillment zones or when certain items in your order require additional preparation time. If your order is split, you will receive a separate shipping confirmation email for each package, each with its own unique tracking number. You will only ever be charged the shipping rate displayed at checkout — split shipments never incur additional shipping fees.

Carrier Events and Delivery Delays

Once your package is in the hands of the carrier, delivery times are estimated based on the carrier's standard service commitments. While most orders arrive within the expected timeframe, certain circumstances can cause delays, including:

• Inclement weather conditions
• High package volume during peak seasons
• Carrier operational disruptions
• Incorrect or incomplete address information

We partner with reputable carriers to minimize these occurrences, but we appreciate your patience if a delay arises. Our shipping support team is ready to assist you with any questions about your package's progress.

Failed Delivery and Address Corrections

If a delivery attempt fails because no one was available to receive the package, or if the address provided was incomplete or incorrect, the carrier will typically make additional delivery attempts or hold the package at a local facility for pickup. In such cases, you may arrange a redelivery directly with the carrier using your tracking number. If you need to update your address before your order ships, please contact us as soon as possible at shipping@hydrationatelier.shop so we can make the necessary adjustments.

Missing or Damaged Packages

We understand how important your order is to you. If your package is marked as delivered but you have not received it, or if your package arrives damaged, our dedicated shipping department will assist you promptly. Here is what we will need from you:

• Order number
• Tracking number (if already provided)
• Shipping address used
• Description of the issue (e.g., not arrived, showed delivered)

Once we receive this information, our shipping support team will look up the shipment details, communicate with the carrier, and provide you with the latest tracking information. If a package is lost or damaged in transit, we will initiate a claim with the carrier and arrange a resolution for you. For confirmed lost packages, we escalate to the shipping supervisor to arrange either a reshipment or a refund, whichever you prefer.

Contacting Our Shipping Support Team

We want you to feel supported at every step of your order's journey. For any shipping-related questions, our dedicated shipping department is here to help:

• Email: shipping@hydrationatelier.shop
• Response time: Within 24 hours during business days

Our shipping support team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours are queued and addressed on the next business day. For urgent shipping issues, reply to your order confirmation email with "URGENT" in the subject line so we can prioritize your request.

General Customer Support

If you have questions about your order beyond shipping — such as product information, returns, or warranty inquiries — our general customer support team is available at support@hydrationatelier.shop. We aim to respond within 24 hours during business days, Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. When contacting us, please include:

• Order number (if applicable)
• Full name
• A clear description of your question or issue

Our team will triage your inquiry and respond with relevant information. If your issue belongs to a specialist department, we will transfer it there and follow up until your query is resolved or escalated. If a concern is not resolved within 48 hours, it is escalated to our senior support supervisor for immediate attention.

Returns and Warranty

If you need to return an item, we accept returns within 30 days of delivery. Please refer to our returns policy for detailed instructions on the return process. For warranty matters, coverage follows the product information and support guidance provided by the respective manufacturer — our team can assist you in understanding what applies to your specific item.

Payment Information

We accept all major credit cards and PayPal for your convenience. All transactions are securely processed through our trusted payment providers, and your financial information is always protected.

Independent Retailer Notice: The Hydration Atelier is an independent specialist retailer and is not an official storefront for Corkcicle, KeepCup, JoyJolt, or Schott Zwiesel. We are proud to offer a curated selection of these brands side by side for your comparison and purchase.

Thank you for shopping with The Hydration Atelier. We are committed to providing clear support before and after your order, and we look forward to helping you find the perfect hydration essentials.